Refund policy
RETURN AND REFUND POLICY
You do not have to buy something you haven't seen.
When the courier arrives, open the parcel and check the piece. Look at the colour, the fit, the print, the fabric — take your time.
If you don't want it, hand it back there and then. You only pay the delivery charge. Nothing else. And if your order qualified for free delivery, you pay nothing at all.
You have 14 days from the day your order arrives to request a return.
To be accepted, the item must be unworn and unwashed, in its original condition, with any tags still attached. We can't accept anything that has been worn, altered, or damaged after delivery.
How to start a return**
Email ordenclub.cairo@gmail.com or message @orden.eg with your order number and what you'd like to return. We'll reply with instructions.
Please don't send anything back before contacting us — returns sent without arrangement can't be processed.
Refunds
Once we receive and inspect the item, we'll let you know. If approved, you'll be refunded in cash or by transfer within 7 working days.
Delivery charges aren't refunded, and return shipping is paid by the customer, unless the item arrived faulty or we sent the wrong thing.
Exchanges
Want a different size? Message us. If we have it in stock we'll arrange the swap.
Faulty or wrong items
If something arrives damaged, faulty, or isn't what you ordered, contact us within 48 hours with photos. We'll replace it or refund you in full, including delivery. This is on us, not you.